Return & Refund Policy – Ollyna™

📦 Right of Withdrawal

In accordance with applicable law, you have a 14-day period from the date you receive your order to exercise your right of withdrawal, without the need to provide any justification or pay any penalties.

👉 To exercise this right, please contact us at:
📧 contact@ollyna.com
Email subject: Return Request

Please include the following information in your request:

• Your full name

• Your order number

• The date you received your order

⚠️ Items must be returned in their original condition: unworn, unwashed, clean, complete (including accessories, tags, original packaging), and within 14 days of your return request.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., defective item or shipping mistake).

In such cases, we will provide you with a prepaid return label at no cost.

💸 Refunds

Once we receive and inspect your return, we will send you a confirmation email.

If your return is approved, the refund will be processed within 5 to 10 business days using the same payment method you used for the original purchase.

⚠️ No refund will be issued for items that are worn, washed, damaged, or incomplete.

❌ Non-Refundable Items

For hygiene and customer safety reasons, some items cannot be returned or refunded:

• Underwear

• Swimwear

• Accessories that come in direct contact with the skin (e.g., earrings, textile masks, etc.)

Thank you for your understanding.

🔄 Exchanges

We do not offer direct exchanges.

👉 If you wish to receive a different size, color, or model, please return the original item (following the conditions above) and place a new order.

📩 Need Help?

Our support team is available to answer any questions you may have about a return or your order.

📧 contact@ollyna.com